bTaskee (Thailand) Co., Ltd

Quality Assurance Officer (Home Services Application)

Bang Rak, Bangkok

Posted : 29 Aug 2025

Job ticket number: J-117562500007

Job description

bTaskee connects customers with trusted service providers (Taskers). We are looking for a Quality Assurance Officer to maintain and enhance the quality of cleaning services, ensuring they meet customer expectations and bTaskee standards.

Quality Control & Monitoring

  • Develop and implement quality standards, checklists, and evaluation criteria for cleaning services.

  • Conduct regular inspections of cleaning services (remote and on-site).

  • Assess Tasker performance using customer feedback and quality metrics.

Quality Management

  • Analyze service quality data to identify trends and areas for improvement.

  • Address customer complaints with corrective action plans.

  • Collaborate with the training team to update cleaning guidelines.

Qualifications

  • Bachelor’s degree in Quality Management, Hospitality, or a related field.

  • 1 - 3+ years in quality assurance, ideally in cleaning services or facility management.

  • Fluent in Thai and English.

  • Attention to detail and strong analytical skills.

  • Proficient in mobile apps and digital tools for monitoring.

  • Effective communication and problem-solving abilities.

  • Ability to travel within service areas for on-site inspections.

Benefits

  • Performance bonus
  • Group Insurance
  • Vacation Leave
  • Free bTaskee All-Services
  • Fun & Bonding

Must have

Quality Management

strong analytical skills

Ability to travel

Nice to have

Marketing Communications

Thai

English

Company details

bTaskee is a leading on-demand home services platform in Southeast Asia, founded in 2016. We provide a wide range of services including home cleaning, air-conditioner cleaning, mattress and sofa cleaning, disinfection, elderly care, and other household support services. With over 1.5 million tasks completed and a 97% customer satisfaction rate, bTaskee is trusted by thousands of households across Vietnam, Thailand, Indonesia, and Malaysia. Our mission is to make life easier for busy people while empowering professional housekeepers (bTaskers) with fair income and career opportunities. Join us and be part of a fast-growing tech company that is transforming the way people manage their homes.

Location