Ngern Tid Lor Public Company Limited
Process Improvement Manager
Bangkok
Posted : 08 Sep 2025
Job ticket number: J-107122500013
Job description
- Lead end-to-end process improvement initiatives using methodologies such as Lean, Six Sigma, or Kaizen.
- Collaborate with cross-functional teams to identify opportunities for improvement through data analysis, process mapping, and stakeholder interviews.
- Design, pilot, and implement optimized workflows, KPIs, and automation where applicable.
- Monitor performance metrics and track progress against goals to ensure sustainable improvements.
- Facilitate training and workshops to build process excellence capability within teams.
- Act as a change agent to foster a culture of continuous improvement and innovation.
- Prepare business cases, present findings and recommendations to senior leadership.
- Strong interpersonal and communication skills, with the ability to engage and influence diverse teams.
- Leadership presence and the ability to foster collaboration across departments.
- Excellent problem-solving and critical-thinking abilities.
- High emotional intelligence and empathy for both business needs and team dynamics.
- Comfort working in fast-paced, dynamic environments with multiple priorities.
Qualifications
- Bachelor’s degree in Business Administration, Engineering, Industrial Management, or a related field (Master’s preferred).
- 3-5 years of experience in process improvement, operations, or business transformation.
- Experience in Loan, Bank, Non-bank or Insurance Business is preferred.
- Lean Six Sigma Green Belt or Black Belt certification preferred.
Benefits
- Life insurance
- Dental expenses
- Bonus based on performance and personal Performance
- Annual health check
- Creative activities, work development and training, etc.
- You can take 1 day of leave in your birth month.
- Scholarships to pursue a master's degree
- Provident fund
- Medical expenses
Must have
Flexibility
Interpersonal
Enthusiastic
Company details
Ngern Tid Lor Public Company Limited (“TIDLOR”) is the leader in the fast-growing vehicle title loan market in Thailand. It is also a non-life and life insurance broker with the largest number of licensed branch staff in the country. With over 1,000 branches nationwide, the company is working to alleviate poverty in Thailand by providing fair, transparent, and convenient financial services. All Ngern Tid Lor’s operations are guided by the vision “Everything we do, we strive to empower people and enrich lives. We believe that access to fair, transparent, and responsible financial services is everyone’s right.” This is reflected through its range of products and services that create opportunities for the under-banked Thais who often lacks access to formal financing.
In 2020, Ngern Tid Lor received two awards, Dream Employer of the Year and Dream Company to Work For from the Global Best Employer Brand Awards 2020. These awards reflect our commitment to creating a strong corporate culture and readiness for digital transformation to reduce financial inequality for customers and create sustainable opportunities for Thai society.
For more details, please visit www.tidlor.com/th/tidlorstory.html
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