bTaskee (Thailand) Co., Ltd
Customer Support - TH-EN Call Center (Home Services Application) *Chinese is a plus
Bang Rak, Bangkok
Posted : 29 Aug 2025
Job ticket number: J-117562500001
Job description
The Customer Support Officer is responsible for delivering exceptional customer service and support for bTaskee's platform users in Thailand. This role ensures timely resolution of customer inquiries, maintains high satisfaction levels, and provides crucial feedback to improve service delivery across all home service categories.
Handle customer inquiries via chat, phone, and email (Thai & English)
Process bookings, modifications, and cancellations
Resolve complaints and service-related issues
Coordinate with service providers for seamless service
Monitor customer feedback and service quality
Handle escalations and urgent cases
Assist customers with platform usage and payments
Qualifications
Bachelor's degree in Communications, Business, or related field
1-2+ years of customer service experience (preferably in digital platforms)
Experience with CRM and customer service tools
Fluent in Thai and English (written and spoken) Chinese is a plus
Strong communication, problem-solving, and digital skills
Ability to work under pressure and in rotating shifts (including weekends & holidays)
Benefits
- Performance bonus
- Group Insurance
- Vacation Leave
- Free bTaskee All-Services
- Fun & Bonding
Must have
Communication
problem-solving
Ability to work under pressure
Nice to have
English
Chinese
Company details
bTaskee is a leading on-demand home services platform in Southeast Asia, founded in 2016. We provide a wide range of services including home cleaning, air-conditioner cleaning, mattress and sofa cleaning, disinfection, elderly care, and other household support services.
With over 1.5 million tasks completed and a 97% customer satisfaction rate, bTaskee is trusted by thousands of households across Vietnam, Thailand, Indonesia, and Malaysia. Our mission is to make life easier for busy people while empowering professional housekeepers (bTaskers) with fair income and career opportunities.
Join us and be part of a fast-growing tech company that is transforming the way people manage their homes.
Location
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