bTaskee (Thailand) Co., Ltd
Senior Operations Executive (Tasker Management)
Bang Rak, Bangkok
Posted : 29 Oct 2025
Job ticket number: J-117562500020
Job description
Develop and execute operational plans, ensuring all KPIs are achieved (acceptance rate, completion rate, cost per task).
Recruit, screen, and onboard new Taskers to meet business demand.
Build strong relationships within the Tasker community through communication and mentorship programs.
Conduct training on service standards, safety, and customer care.
Monitor performance, analyse data, and implement improvement plans.
Collaborate with Product, Customer Service, and Marketing teams to improve operations and service quality.
Ensure all operations comply with internal policies and labour regulations.
Qualifications
- Bachelor’s degree in Business or related field.
4–6 years of experience in operations management (preferably in service or platform-based business).
Proven leadership with experience supervising at least 10 team members.
Strong communication, negotiation, and problem-solving skills.
Proficiency in Excel / Google Sheets / BI tools for data analysis.
Highly organized, adaptable, and results-driven.
Benefits
- Performance bonus
- Group Insurance
- Vacation Leave
- Free bTaskee All-Services
- Fun & Bonding
Must have
Account Management
B2B Sales
B2C Sales
Nice to have
Develop partnerships
analytical skills
Thai
English
Company details
bTaskee is a leading on-demand home services platform in Southeast Asia, founded in 2016. We provide a wide range of services including home cleaning, air-conditioner cleaning, mattress and sofa cleaning, disinfection, elderly care, and other household support services.
With over 1.5 million tasks completed and a 97% customer satisfaction rate, bTaskee is trusted by thousands of households across Vietnam, Thailand, Indonesia, and Malaysia. Our mission is to make life easier for busy people while empowering professional housekeepers (bTaskers) with fair income and career opportunities.
Join us and be part of a fast-growing tech company that is transforming the way people manage their homes.
Location
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